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Terms of Use — Pyfone

Last updated: 1 November 2026

1. Who we are

Pyfone is provided by ROVEX TELECOM LTD, a company registered in England and Wales under company number 15946534, registered office 347 Barking Road, London, E13 8EE, United Kingdom (“we”, “us”).

By installing or using the Pyfone application (“the App”) you agree to these terms. If you do not agree, do not use the App.

2. What the service is

Pyfone is a business telephony client. It connects to a private branch exchange (PBX) operated by us or by your organisation, and lets you make and receive voice and video calls, see your organisation’s directory, and exchange messages.

The App is provisioned through an organisation — an employer, or a customer of ours. It is not a standalone consumer telephony service, and it does not by itself provide a public telephone number or a connection to the public telephone network unless your organisation has arranged that separately.

3. Accounts

Your account is created and administered by your organisation. You are responsible for keeping access to your device and your sign-in email secure, and for activity carried out through your account. Tell your administrator immediately if you believe your account has been compromised.

We may suspend an account where required to protect the service, to comply with law, or at the request of the organisation that provisioned it.

4. Emergency calls — important

The App must not be relied on to contact emergency services.

Calls depend on your internet connection, on battery, and on our servers being reachable. Unlike a fixed line, the App cannot reliably convey your physical location to an emergency operator. Always keep a mobile or fixed telephone available for emergency calls. To the extent permitted by law, we accept no liability for any failure to reach emergency services through the App.

5. Acceptable use

You must not use the App to:

  • make unlawful, fraudulent, abusive, harassing or deceptive calls or messages;
  • send bulk unsolicited calls or messages, or operate an autodialler, without the recipients’ consent and all consents required by law;
  • misrepresent the origin of a call, including falsifying caller identification;
  • resell, sublicense or provide the service to third parties without our written agreement;
  • attempt to interfere with, overload or gain unauthorised access to the service or its infrastructure.

We may suspend or terminate access for a breach of this section.

Automated access and protection of the Service

In this subsection, “the Customer” means you and the organisation that provisioned your account, “Pyfone” means ROVEX TELECOM LTD, and “the Service” means the App, the customer portal and the related services we provide.

  1. 5.1 The Customer shall not use, or permit the use of, bots, scrapers, crawlers, browser automation tools, AI agents or any other automated means to access, harvest or traverse the customer portal, other than ordinary personal use by the Customer's authorised users and the official Pyfone API within its documentation. Any other automated use requires Pyfone's prior written consent.
  2. 5.2 The Customer shall not decompile, disassemble, reverse engineer or otherwise attempt to derive the source code, structure, algorithms or interfaces of the Service, nor instruct any third party to do so, except to the extent expressly permitted by applicable law.
  3. 5.3 The Customer shall not use the Service, its interface, documentation or any data obtained from it to build, train, improve or benchmark a competing product or service, nor make them available to a third party for that purpose, without Pyfone's prior written consent.
  4. 5.4 Pyfone may record activity in the customer portal to protect the Service. If this section is breached, Pyfone may restrict or suspend access to the account, including without prior notice where necessary to protect the Service, and may claim compensation for damages.

6. Availability

We aim to keep the service available but do not warrant that it will be uninterrupted or error free. Maintenance, network faults, third-party carriers and your own connection all affect availability. [ADD ANY SERVICE-LEVEL COMMITMENT AGREED WITH BUSINESS CUSTOMERS, OR STATE THAT NONE APPLIES.]

7. Charges

The App itself is provided at no charge. Calls, numbers and PBX services are billed under the agreement between us and the organisation that provisioned your account. [SET OUT BILLING, TAXES AND REFUND TERMS, OR REFER TO THE MASTER SERVICES AGREEMENT.]

8. Intellectual property

The App, its interface and its underlying software are owned by us or our licensors. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose while your account is active. No other rights are granted.

9. Open-source components

The App includes third-party open-source software, listed with its licences at https://pyfone.com/legal/open-source/. Those components are governed by their own licences, which prevail over these terms in respect of that software.

10. Privacy

Our handling of personal data is described in the Privacy Policy at https://pyfone.com/legal/privacy-policy/, which forms part of these terms.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Business customers. If you use the service for the purposes of your trade, business, craft or profession — including as a sole trader or self-employed person — then, subject to the paragraph above and to the extent permitted by law: we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data; and our total liability arising out of or in connection with the service in any 12-month period is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.

Consumers. If you use the service as an individual for purposes wholly or mainly outside your trade, business, craft or profession, nothing in these terms excludes or limits the rights you have under consumer law (including, in the UK, the Consumer Rights Act 2015), and the limits in the paragraph above do not apply where the law does not allow them. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill, but not for loss or damage that is not foreseeable.

Right to cancel (consumers). Where you buy a paid service from us at a distance as a consumer, you may cancel within 14 days of the contract being made by telling us. If you asked us to start providing the service within those 14 days, you will pay for what was supplied up to the time you cancel. Once a digital service has been fully performed with your agreement, the right to cancel ends.

12. Termination

You may stop using the App at any time by uninstalling it. Your organisation may close your account. On termination your right to use the App ends; data held on your device is removed with the App, and server-side data is handled as described in the Privacy Policy.

13. Changes to these terms

We may update these terms as the service changes. We will revise the date above and, where the change is material, give notice through the App or your organisation. Continued use after a change means you accept it.

14. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

ROVEX TELECOM LTD, 347 Barking Road, London, E13 8EE, United Kingdom Company number 15946534 support@pyfone.com